THE MONTHLY MEMBERSHIP IS A SCAM!!!
I got a monthly membership that was significantly more expensive than the yearly one because I already knew I wouldn’t be in the city during the summer and didn’t want to waste money. I expected the membership to automatically cancel after one month, as this has always been my experience with monthly memberships in various countries. Unfortunately, that’s not what happened.
I came to the gym to ask why they had charged my credit card again, and I was told that the membership automatically renews every month unless I cancel it myself. I asked what the difference between the monthly and yearly memberships was then, and they told me that the monthly membership simply CAN BE CANCELLED AT ANY TIME.
So I said, okay, I want to cancel it then. They told me I had to do it through the app. I went home, cancelled the membership, and guess what? It said the membership would be cancelled IN TWO MONTHS!!!
That’s basically €250 out the window for a gym I only wanted to use for one month!!!
As for the equipment: the equipment itself is nice, but during rush hours the gym is so crowded that you can barely use any of it. One of the main reasons I chose this gym was the pool, but it’s too small and too warm to properly swim in. There are also railings around every edge, so you can’t properly turn around when swimming laps. Elderly people mostly use it as a huge jacuzzi.
The showers are a complete joke as well. For more than €100 a month, you don’t even get to choose how long the water runs or control its temperature. There’s a button on the wall that starts the water for approximately 30 seconds, and then it stops. When the water starts, it’s freezing cold, then it becomes normal for a couple of seconds, and then it turns absolutely boiling hot. Then it stops completely and the whole process starts all over again. Good luck washing your hair in there.
Antwort des Inhabers
Hi Michaela Molnárová, Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your experience with us did not meet your expectations.
Regarding your membership, we understand that there may have been confusion around the cancellation process and the contract terms. Since membership details can vary depending on the selected option, we would kindly ask you to contact our studio team or member service directly, so your individual case can be reviewed personally and transparently.
We also take your feedback regarding gym capacity, the pool and the showers seriously and will forward these points internally for review. Our goal is to provide all members and guests with a pleasant and reliable training experience.
Thank you again for your feedback.
